Refund policy
Finstorm Outdoors — Return & Refund Policy
Last updated: October 12, 2026
At Finstorm Outdoors, customer satisfaction is important to us. We offer a 14-day return window on eligible products.
14-Day Returns
You have 14 calendar days after receiving your order to request a return.
To qualify for a return, your item must be:
- Unused, unworn, and in its original condition.
- In its original packaging with tags and accessories, where applicable.
- Accompanied by proof of purchase or an order number.
To request a return, email jmedina7701@gmail.com with your order number and reason for returning the item.
Please do not ship any returns before receiving approval and return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Include your order number and photographs of the issue, if available. We will work with you and the supplier to arrange an appropriate replacement, refund, or other resolution.
Non-Returnable Items
The following items generally cannot be returned for a change of mind:
- Used, worn, or altered merchandise.
- Digital downloads after delivery.
- Gift cards.
- Personalized or custom-made products identified as non-returnable before purchase.
- Products specifically identified as final sale.
These exclusions do not affect your rights regarding defective or incorrectly supplied products under applicable law.
Return Shipping
Customers are generally responsible for return shipping costs when returning an item due to a change of mind.
For damaged, defective, or incorrect merchandise, please contact us before purchasing a shipping label.
Some products are fulfilled directly by our third-party suppliers and may require shipment to a designated supplier return facility.
Refund Processing
Once your return is received, inspected, and approved, your refund will be issued to your original payment method.
Processing and bank posting times may vary. Original shipping charges are generally nonrefundable for change-of-mind returns unless required by law.
Exchanges
To request an exchange, please contact our support email. Exchanges are subject to product availability and supplier approval.
Contact Us
Finstorm Outdoors
Website: https://finstormoutdoors.com
Email: jmedina7701@gmail.com
We appreciate your business and thank you for choosing Finstorm Outdoors!
Nothing in this policy limits any consumer rights provided by applicable law.